OVERVIEW
Welcome to the Ata's Pets online store! The terms "we", "our", and "us" refer to the Ata's Pets brand and its parent company Hastom Oy. Hastom Oy operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience ("Services"). Ata's Pets operates on the Shopify platform, which enables the provision of the Services to you.
The terms below, as well as the policies referenced within them (these "Terms of Service" or "Terms"), describe your rights and obligations when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting our website, interacting with it, or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use our Services.
By accepting these Terms of Service, you confirm that you are of legal age under the laws of your country of residence, and that you have given consent for any minors in your care to use the Services on devices you own or control. To use the Services, including browsing or purchasing products, you may be asked to provide certain information such as your email address, billing, payment, and shipping details. You confirm that all information you provide is accurate, current, and complete. You are solely responsible for the security of your account credentials and for all activity that occurs under your account. You may not transfer or sell your account to another person.
We have made every effort to display our products as accurately as possible. Please note, however, that colours or the appearance of a product may differ from what you see on your screen depending on the device and settings you are using. We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be entirely identical to the description presented in the online store. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time.
When you place an order, you are making an offer to purchase. Ata's Pets reserves the right to accept or decline your order for any reason. An order is only accepted once Ata's Pets has confirmed it. We must receive and process your payment before an order is accepted. Please review your order carefully, as cancellations may not be possible after acceptance. If we modify or cancel an order, we will endeavour to notify you using the contact details provided at the time of the order. Purchases are subject to the return and exchange rules set out in our Refund Policy.
Prices and promotions are subject to change without notice. The price charged for a product is the price in effect at the time of the order. You agree to provide current and accurate purchase and account information. You agree to promptly update your information (including your email address and payment card details) so that we can complete transactions and contact you when necessary.
We are not responsible for delays in transit or delivery. All delivery times are estimates only. We are not liable for delays caused by carriers, customs clearance, or events beyond our control. Once the manufacturer and supplier of the products hands them over to the carrier, title and risk of loss transfer to you.
Our Services, including trademarks, brands, texts, images, videos, and their arrangement, are the property of Hastom Oy, its subsidiaries, or licensors and are protected by copyright and other laws. These Terms permit use of the Services for personal, non-commercial purposes only. You may not copy, modify, or distribute any material without our written permission. The Ata's Pets names, logos, and product names are trademarks that may not be used without authorisation.
We may provide access to third-party tools that we do not control. You agree that we provide access to such tools "as is" without any warranties. We are not responsible for any harm resulting from your use of these tools.
The Services may contain links to external websites. We are not responsible for the content or accuracy of these websites. Complaints regarding third-party products should be directed to the relevant party.
Ata's Pets operates on the Shopify platform. However, all transactions in our store are made directly with Ata's Pets. By using the Services, you agree that Shopify is not responsible for any transactions between Ata's Pets and you, including any damages or losses arising from purchased products. You release Shopify from all claims relating to your transactions with Ata's Pets.
All personal data we collect is subject to our Privacy Policy. As Shopify hosts the service, certain data is also subject to Shopify's privacy policy. By using the Services, you confirm that you have read these policies.
If you submit suggestions, reviews, or other content ("Feedback") to us, you grant us a perpetual, worldwide right to use, modify, and distribute such feedback in any media for any purpose, including commercial use. We have no obligation to treat feedback as confidential or to pay compensation for it.
The Services may occasionally contain typographical errors or inaccuracies relating to product descriptions, prices, promotions, or availability. We reserve the right to correct such errors and to modify information or cancel orders where information is incorrect (including after an order has been placed).
You may not use the Services: (a) for any unlawful purpose; (b) to violate regulations or laws; (c) to infringe intellectual property rights; (d) to harass or harm others; (e) to transmit harmful code or viruses; (f) to collect others' personal data without authorisation; (g) to bypass security measures or use automated bots/AI tools without permission.
This section applies to software or services ("Agents") that operate autonomously or semi-autonomously on behalf of a user. Agents may not use the Services unless they clearly identify themselves in HTTP/HTTPS requests in the format "Agent/[agent name]". Agents may not attempt to bypass CAPTCHA tests or mimic human behaviour in order to conceal automation. We reserve the right to restrict Agent access by technical means.
We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all charges up to the date of termination.
The Services and all products are provided "AS IS" and "AS AVAILABLE" without any express or implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the Service will be uninterrupted or error-free.
To the extent permitted by law, Ata's Pets, Hastom Oy, and Shopify shall not be liable for any direct, indirect, or consequential damages, such as lost profits, loss of data, or replacement costs, arising from your use of the Services or products.
You agree to indemnify and hold harmless Ata's Pets, Hastom Oy, and Shopify from any third-party claims or expenses (including legal fees) arising from your breach of these Terms of Service or your unlawful conduct.
If any part of these Terms is found to be unlawful or invalid, that part will be severed from the Terms without affecting the validity of the remaining provisions.
These Terms of Service constitute the entire agreement between you and us and supersede all prior agreements.
These Terms of Service are governed by and construed in accordance with the laws of Finland. Any disputes shall be resolved in a Finnish court (Helsinki District Court).
You may review the most current version on this page. We reserve the right to update or modify these Terms by posting changes on our website. Your continued use of the website after changes are posted constitutes acceptance of the new Terms.
Questions about the Terms of Service should be sent to info@ata.fi.
Hastom Oy
info@ata.fi
Syrjäläntie 22, 01840 Klaukkala, Finland
Business ID: 3560501-8
VAT number: FI35605018
Ata’s Pets was born from a lifelong devotion to dogs and their well-being. For Ata, dogs have never been just pets—they are family. That’s why Ata's Pets was created: to offer premium, eco-conscious equipment that respects the dog’s nature and the planet they explore.
Our mission is simple: better materials, better craftsmanship, and a better world for our best friends.
